Return Policy

Last updated May 01, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within Ten to Fifteen (10 to 15) business days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please note that all sale items are final and not eligible for return or exchange. We carefully select and price our sale items to provide you with great value and savings. By offering these items at discounted prices, we aim to give you the opportunity to enjoy our products at a more affordable cost.

RETURN PROCESS

To return an item, please email customer service at info@theyoke.co.nz and place the item securely in its original packaging. Mail your return to the following address:

The Yoke

Attn: Returns

10 Waitati Place, New Windsor, Auckland

New Windsor, Auckland, 0600

New Zealand

Please note that return shipping charges will be the responsibility of the customer. When initiating a return, you will be responsible for covering the cost of shipping the item back to us. We recommend using a trackable and insured shipping method to ensure that the returned item reaches us safely.

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) business days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(110) 7326-011

info@theyoke.co.nz